Privacy Policy

Last Updated: October 31, 2025

Introduction

Welcome to Artigiano Restaurant (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://artigiano.al) or dine at our restaurant locations.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

Personal Information You Provide to Us

We collect personal information that you voluntarily provide to us when you:

Make a reservation online or by phone
Sign up for our newsletter
Submit feedback, reviews, or contact forms
Participate in promotions or surveys
Communicate with us via email, phone, or social media

This information may include:

Contact Information: Name, email address, phone number
Reservation Details: Date, time, number of guests, special requests
Demographic Information: Age, dining preferences
Payment Information: Credit card details (processed securely through third-party payment processors)
Communication Records: Content of your messages, feedback, and reviews

Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

Technical Data: IP address, browser type, operating system, device identifiers
Usage Data: Pages viewed, time spent on pages, links clicked, referring website
Location Data: General geographic location based on IP address
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

Process and manage your reservations
Provide takeaway, delivery, and catering services
Communicate about your orders and reservations
Respond to your inquiries and customer service requests

Marketing and Communications

Send you newsletters, promotional offers, and updates (with your consent)
Notify you about special events, new menu items, and restaurant news
Conduct surveys and gather feedback to improve our services

Business Operations

Analyze website usage and customer preferences to improve our services
Monitor and analyze trends, usage, and activities
Detect, prevent, and address technical issues and fraudulent activity
Comply with legal obligations and enforce our Terms & Conditions

Personalization

Customize your experience on our website
Remember your preferences and settings
Provide personalized recommendations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files stored on your device.

Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly
Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
Marketing Cookies: Track your browsing habits to show relevant advertisements
Preference Cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in:

Processing payments (payment gateways)
Sending emails and newsletters (email marketing platforms)
Website hosting and analytics (e.g., Google Analytics)
Reservation management systems
Delivery services

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law or in response to:

Legal processes (court orders, subpoenas)
Requests from government authorities
Protection of our rights, property, or safety
Investigation of fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure Socket Layer (SSL) encryption for data transmission
Secure servers and databases with access controls
Regular security assessments and updates
Staff training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Reservation data and transaction records are typically retained for accounting and legal compliance purposes.

When we no longer need your information, we will securely delete or anonymize it.

Your Privacy Rights

Under Albanian data protection law, you have the following rights regarding your personal information:

Right to Access

You may request a copy of the personal information we hold about you.

Right to Rectification

You may request correction of inaccurate or incomplete information.

Right to Erasure

You may request deletion of your personal information, subject to legal obligations.

Right to Restrict Processing

You may request that we limit how we use your information.

Right to Data Portability

You may request your data in a structured, commonly used format.

Right to Object

You may object to processing of your information for marketing purposes.

Right to Withdraw Consent

You may withdraw consent for processing activities that require it.

To exercise any of these rights, please contact us using the information provided below.

Newsletter and Marketing Communications

If you have subscribed to our newsletter or opted in to receive marketing communications, you may unsubscribe at any time by:

Clicking the “unsubscribe” link in our emails
Contacting us directly at our email address
Adjusting your communication preferences in your account settings

Please note that even if you opt out of marketing communications, we may still send you service-related messages regarding your reservations or orders.

Third-Party Websites

Our website may contain links to third-party websites (such as social media platforms, review sites, or payment processors). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from individuals under the age of 18. In accordance with Albanian law, our restaurant serves alcohol and therefore our services are restricted to adults aged 18 and over. If we become aware that we have collected information from an individual under 18 without appropriate parental consent, we will take steps to delete that information.

International Data Transfers

If you are accessing our website from outside Albania, please be aware that your information may be transferred to, stored, and processed in Albania. By using our services, you consent to such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by:

Posting the updated policy on our website with a new “Last Updated” date
Sending an email notification (for significant changes)
Displaying a notice on our website

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Artigiano Restaurant

Tirana Location: Rruga Abdyl Frashëri, Kryqëzimi i Librit Universitar Tiranë, Albania Phone: +355 69 209 2798

Vila Location: Rruga Papa Gjon Pali II 9 Tiranë 1001, Albania Phone: +355 67 600 0480

Email: info@artigiano.al

Hours: Daily, 11:30 AM – 12:00 AM

Data Controller

The data controller responsible for your personal information is: Artigiano Restaurant

For data protection matters and to exercise your privacy rights, please contact us using the information provided above.