Website and Technology Accessibility Statement

Last Updated: October 31, 2025

Accessibility Assistance

If you have difficulty using or accessing any element of the Artigiano Restaurant website (https://artigiano.al) or on any mobile app or digital tool provided by Artigiano Restaurant, please feel free to contact us and we will work with you to provide the information, item, or transaction you seek through a communication method that is accessible for you consistent with applicable law (for example, through telephone support, email, or in-person assistance).

Contact Us for Accessibility Support:

Tirana Location: +355 69 209 2798
Vila Location: +355 67 600 0480
Email: info@artigiano.al
Hours: Daily, 11:30 AM – 12:00 AM

Goal of Accessibility for All

Artigiano Restaurant desires to provide a positive customer experience to all our customers, and we aim to promote accessibility and inclusion. Our goal is to enable our customers to successfully gather information about our restaurants, view our menus, make reservations, and transact business through our website and other technology platforms.

Whether you are using assistive technologies such as a screen reader, a magnifier, voice recognition software, or captions for videos, our goal is to make your use of Artigiano Restaurant’s website and technology a successful and enjoyable experience.

We believe that all guests—regardless of ability—should have equal access to information about our restaurants, our cuisine, and our services. This commitment extends to both our digital platforms and our physical locations.

Actions We Are Taking

We are actively taking a wide range of actions and devoting resources to further enhance the accessibility of our website, mobile experience, and other technology. Here are some of the specific measures we are implementing:

Website and Digital Accessibility:

Working with our technology team to review our website and digital platforms, measuring against the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards
Providing text equivalents for non-text content, including images, videos, and audio files
Ensuring all functionality is available from a keyboard for users who cannot use a mouse
Enhancing keyboard navigation throughout the website with clear focus indicators
Implementing proper heading structures and semantic HTML for better screen reader compatibility
Ensuring sufficient color contrast ratios between text and backgrounds
Making all interactive elements easily identifiable and operable
Providing clear and consistent navigation across all pages
Creating accessible forms with proper labels and error identification
Ensuring our online reservation system is fully accessible

Menu Accessibility:

Providing menu information in multiple accessible formats
Ensuring detailed allergen and ingredient information is easily accessible
Making nutritional information available upon request
Offering assistance with menu navigation and reading

Mobile and App Experience:

Optimizing our mobile website for accessibility
Testing compatibility with mobile screen readers and assistive technologies
Ensuring touch targets are appropriately sized and spaced
Providing accessible alternatives for gesture-based interactions

Professional Support and Guidance:

Engaging outside accessibility consultants and legal counsel to review our digital properties
Conducting regular accessibility audits and user testing with individuals who use assistive technologies
Adopting and implementing a comprehensive accessibility policy across our organization
Staying current with evolving accessibility standards and best practices

Staff Training and Awareness:

Training our staff on accessibility best practices and disability awareness
Educating team members on how to assist guests with disabilities both in-person and through digital channels
Empowering our staff to accommodate special requests and accessibility needs

Physical Location Accessibility:

Maintaining wheelchair-accessible entrances at both Tirana locations
Providing accessible parking and restroom facilities
Ensuring adequate lighting and clear pathways throughout our restaurants
Welcoming service animals in accordance with Albanian law
Offering flexible seating arrangements to accommodate various mobility needs

Ongoing Effort and Commitment

Although we are proud of the efforts that we have completed and that are in progress, we at Artigiano Restaurant view accessibility as an ongoing effort and an important part of our commitment to hospitality. We recognize that accessibility is not a one-time project but a continuous journey of improvement.

We understand that technology and accessibility standards evolve, and we are committed to staying informed and adapting our practices accordingly. We continuously seek opportunities to enhance the accessibility of our digital and physical environments.

Our commitment includes:

Regular monitoring and testing of our website and digital tools
Promptly addressing any accessibility barriers that are identified
Incorporating accessibility considerations into all new technology implementations
Listening to feedback from our guests and making improvements based on their experiences
Allocating appropriate resources to accessibility initiatives
Fostering a culture of inclusion throughout our organization

Third-Party Services and Content

Our website may include links to third-party websites, reservation platforms, payment processors, or delivery services. While we strive to partner with vendors who share our commitment to accessibility, we cannot guarantee the accessibility of external sites or services. If you encounter accessibility barriers on any third-party platform associated with Artigiano Restaurant, please contact us directly so we can assist you through an alternative accessible method.

Feedback and Suggestions

We welcome your feedback and suggestions on how we could improve the accessibility of our website, mobile experience, and other technology platforms. Your input is invaluable in helping us identify areas for improvement and ensuring that our digital presence serves all customers effectively.

Please Contact Us If You:

Encounter accessibility barriers on our website or digital platforms
Have suggestions for improving accessibility
Need assistance accessing information or completing a transaction
Would like to request information in an alternative accessible format
Experience any difficulty using our online reservation system
Have questions about our accessibility efforts

How to Reach Us:

Phone:

Tirana Location: +355 69 209 2798
Vila Location: +355 67 600 0480

Email: info@artigiano.al
(Please include “Accessibility Feedback” in the subject line)

In Person: Visit either of our locations and speak with a manager:

Artigiano Restaurant Tirana: Rruga Abdyl Frashëri, Kryqëzimi i Librit Universitar, Tiranë, Albania
Artigiano Vila Restaurant: Rruga Papa Gjon Pali II 9, Tiranë 1001, Albania

Response Commitment: We take all accessibility inquiries seriously and aim to respond within 2-3 business days. For urgent matters, please call us directly during our operating hours (Daily, 11:30 AM – 12:00 AM).

Standards and Compliance

Artigiano Restaurant is committed to conforming with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, as well as applicable Albanian accessibility legislation and European Union accessibility directives. We recognize these standards as benchmarks for creating accessible digital experiences.

Technical Specifications

Our website is designed to be compatible with:

Assistive technologies including screen readers (JAWS, NVDA, VoiceOver, TalkBack)
Screen magnification software
Voice recognition software (Dragon NaturallySpeaking and similar tools)
Alternative input devices and adaptive technologies
Modern web browsers (Chrome, Firefox, Safari, Edge) in their current and immediately prior versions
Mobile devices running iOS and Android operating systems

Contact Information

Artigiano Restaurant

Tirana Location:
Rruga Abdyl Frashëri, Kryqëzimi i Librit Universitar
Tiranë, Albania
Phone: +355 69 209 2798

Vila Location:
Rruga Papa Gjon Pali II 9
Tiranë 1001, Albania
Phone: +355 67 600 0480

Email: info@artigiano.al
Website: https://artigiano.al
Hours: Daily, 11:30 AM – 12:00 AM

Thank you for helping us make Artigiano Restaurant accessible and welcoming to everyone. We are committed to providing an exceptional dining experience for all our guests, and we appreciate your partnership in achieving this goal.